Effective Date: 01/01/2024
We are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Personal Information We Collect
We may collect the following personal information for you or about your dog(s):
a. Name, address, email address, and phone number.
b. Veterinary information.
c. Emergency contact information.
d. Dog’s behavioral and medical history.
e. Dog’s age, breed, size, and vaccination records.

2. How We Use Your Personal Information
We may use your personal information for the following purposes:
a. To provide you with details of our services, including supervision, feeding, and exercise.
b. To contact you regarding updates or changes in our services.
c. To communicate with you about your dog’s well-being and any concerns.
d. To process payments and invoices.
e. To comply with legal obligations or requirements.
f. To improve our services and customize your experience.

3. Sharing Your Personal Information
We may share your personal information with third parties to fulfill the purposes outlined in this Privacy Policy. These third parties include:
a. Veterinarians or other healthcare professionals for your dog’s well-being.
b. Emergency contacts in case of an emergency.
c. Payment processors to facilitate payments.
d. Government authorities or law enforcement agencies, if required by law.
We do not sell, trade, or rent your personal information to third parties for
marketing purposes.

4. Security of Your Personal Information
We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Retention of Your Personal Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

6. Your Rights
You have the following rights regarding your personal information:
a. The right to access your personal information which is held by us.
b. The right to request correction of any inaccuracies in your personal information.
c. The right to request the erasure of your personal information unless we have a legal obligation to retain it.
d. The right to object to the processing of your personal information.
e. The right to withdraw your consent at any time.

7. Links to External Websites
Our websites may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of these websites before sharing any personal information.

8. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Dog's Day Home 

1 Brockwell Court, Willington, Crook, Durham, DL15 0UT

Tel:  01388309748