Dog's Day Home Terms & Conditions for bookings 
•    All clients will be deemed to have accepted ‘Dog's Day Home’ terms and conditions as laid
out here before attending any of our dog day care & services. 

•    Full payment for services (agreed either at time of booking or subsequently) is to be made
before attending, which is none refundable.   

•    Dog's Day Home holds Public Liability insurance; all dogs should be suitably insured by
the client before attending day care. 

•    Dog's Day Home will make every effort to ensure your pets safety whilst participating in
our services, however, Dog's Day Home cannot be held liable for any injury that is sustained to
a pet either inside our classes, or outside in your care.  

•    If your dog becomes injured whilst participating in our services the client is responsible for
any veterinary bills that may arise. 

•    Dog's Day Home must be alerted to any behavioural problems with their dogs at the time of
booking.  Dogs that show aggression towards other dogs or people will be asked to leave.

 
•    It is essential that all dogs participating should have a collar, leader, harness, no choke
chains, or check collars can be worn when participating with Dog's Day Home.

•    During training sessions a variety of dog training treats will be used, you must inform
our staff of your dog’s dietary requirements. 

•    It is essential that your dog is physically fit and able to attend day care; it may be
worth consulting your vet before attending to ensure that it is ok if you have any
doubts about your dog’s wellbeing.   

•    All Dog's Day Home services and training areas, there is a no smoking/Vaping or
consuming alcohol policy.  

•    Children are welcome at our centre under supervision from parents.

•    All clients are asked to wear appropriate clothing for all services 

•    Dog's Day Home use positive dog training techniques, we will not condone any
handlers/owners using any harsh techniques.
 

Payments. 

You will request your service via our online booking system, we will then confirm your request and send you an invoice. 

All payments for services must be made before attending your requested services.  

We take payments a month in advance.

Payments will be taken by our online payment gateway or bank transfer. We do not accept cash payments. 

A full itemised receipt will be sent on full payment. 

REFUNDS

*If you wish to cancel a Day Care booking you must do so over 24 hours of the cancelation date, you will then receive a credit note for future bookings, Refunds can be discussed by calling our office within office working hours.

*If you cancel with less than 24 hours notice you will still be charged for the service in question. 

*If your dog does not attend on the day of your booking, no refund or credit note will be given and you will still be charged.

Dog Behaviour Policy 

Ensuring a safe, enjoyable environment for all dogs and their owners is a key reason for this policy. Our dog day care centre prioritise safety and a harmonious environment for all dogs. 

We do not accept dogs that are unsociable, boisterous, aggressive towards other dogs or people.

Unsociable, boisterous, aggressive dogs can pose risks to other dogs, clients and members of staff:

1. **Safety:** Aggressive dogs can potentially harm other dogs or people, leading to injuries and creating a stressful environment.

  2. **Social Dynamics:** Boisterous or unsociable dogs may disrupt the balance of the group, affecting the overall experience for other dogs.

3. **Training and Supervision:** Managing aggressive or unsociable behaviours requires additional training and supervision, which can be challenging for staff.

4. **Insurance and Liability:** Daycares face higher insurance costs or liability concerns with aggressive dogs, impacting their decision to accept such animals.

5. **Staff Safety** Dog that display these behaviours, may pose a risk to members of staff, patrons and other dogs. 

We do not to accept certain bull breeds:

1. **Insurance and Liability:** Our insurance policies has restrictions and higher premiums for certain breeds due to perceived risks. This can make accepting bull breeds financially impractical for our daycare.

2.. **Behavioural Concerns:** Bull breeds are sometimes perceived to have stronger, more aggressive tendencies. Although this is not universally true, the perception can influence policies due to concerns about potential aggression.

3. **Safety and Group Dynamics:** Our daycares aim to ensure a safe environment for all dogs. If bull breeds are known for specific behavioural traits or if past experiences have shown difficulties, then we will not accept the breed. 

4. **Staff and patron safety** The breeds, size, weight and strength, may prove to difficult for members of staff to control, this is also the same when interacting with other dogs or clients.  The may cause injury to members staff or other dogs. 

5. **Regulations and Policies:** Durham County Council have breed-specific legislation that impacts the acceptance of certain breeds in public spaces. Dangerous Dog Acted 1991. 

Our daycare's policy are shaped by experiences, insurance requirements, and the goal of maintaining a safe, balanced environment for all dogs.